PRODUCT CARE
PRODUCT CARE
This care guide will help you maintain your jewelry to ensure its longevity. Lining wear occurs naturally with general wear and tear and is not considered a manufacturing defect.
Steel jewelry is resistant to corrosion and, as a consequence, is durable and resistant to discoloration and oxidation, but that does not mean that it does not require minimal care so that you can enjoy your favorite pieces of jewelry for longer.
Therefore, from the Donzali team we want to give you some tips that will help you keep your steel jewelry like new:
1. Store your jewelry individually away from sharp objects to prevent scratches. Ideally, you should keep them in the bag or box that contained them when you bought them. If it is not possible due to space, since especially the boxes take up a lot of volume in the drawers, get small cloth bags and place each jewelry in one of them, this will also help you protect them from the environmental factor.
2. Clean any accumulated dirt or grease with a soft cloth, preferably microfiber to prevent your jewelry from darkening. Perform this operation at least a couple of times a month.
3. Avoid direct contact with your steel jewelry with lotions, oils, creams and perfumes, as they contain chemicals that could contribute to discoloration, especially in steel jewelry that has a gold plating. It would be advisable to first apply your cosmetics and allow at least ten minutes to put on your jewelry.
4. Do not sleep with delicate necklaces or earrings, your movements during sleep could damage them.
5. Don't wear your steel jewelry to the pool or beach. Sea water has a high salt content and pool water has a high chlorine content, corrosive elements that in case of prolonged exposure can permanently damage that special jewel for you. If you have made a mistake and have forgotten to take it off before bathing in the sea or the pool, clean the pieces very well with warm water and a little neutral soap and dry them very well with a soft cloth.
6. When doing your daily hygiene (hands or shower) you can use your steel jewelry, as long as you dry it with a soft cloth when you finish. If you think this routine is going to be very tedious for you, it is better to take off your jewelry first. of getting into the shower, and you will save yourself a lot of work.
EXTRA CARE
How to deep clean your steel jewelry The best way to clean your steel jewelry is to use a little warm water and soap. Remember to use a mild soap (or pH neutral), please avoid antibacterial soaps.
First step, wash: Immerse the steel jewelry in a bowl containing a mixture of mild soap and warm water and let it sit for a few minutes.
Second step, rub gently: With a soft cloth (or microfiber) rub the jewelry. For hard-to-reach areas, such as grooves or engravings, you can use a soft-bristled toothbrush.
Third step, dry carefully: Once you have thoroughly cleaned your jewelry, make sure you have dried the piece with another cloth, making sure not to leave traces of soap or water.
If you have any other questions or need more information, do not hesitate to contact us.
We are here to help you and provide you with the best stainless steel jewelry shopping experience at
Donzali Store.
Frequently Asked Questions
Product Questions
1. What is stainless steel and why is it a good choice for jewelry?
Stainless steel is a corrosion-resistant, durable, and hypoallergenic material, making it perfect for jewelry. It is an excellent option for those who have sensitive skin and are looking for quality jewelry.
2. Does stainless steel jewelry rust or tarnish?
No, stainless steel jewelry is designed to resist corrosion and does not rust or tarnish easily. With proper care, your jewelry will look like new for a long time.
3. How do I know my ring size?
When making a purchase from our online shop, it is essential to know ypur ring size advance. To ensure a perfect fit, we recommenden visiting a local jeweler to get sized.
Jewelry Care Questions
4. How should I clean my stainless steel jewelry?
Wipe your jewelry with a soft, damp cloth to remove dirt and oils. Avoid using harsh chemicals.
5. Does stainless steel jewelry scratch easily?
Although they are scratch resistant, it is important to avoid contact with hard surfaces to keep your jewelry in optimal condition.
6. Can I wear my stainless steel jewelry in the shower or pool?
Yes, stainless steel is water and tarnish resistant, so you can wear your jewelry in the shower or pool. However, it is advisable to dry them afterwards to maintain their shine.
Questions about Purchases and Shipping
7. How can I make a purchase at Donzali?
It is easy. Simply select the product you want, add it to the shopping cart and follow the steps to complete your purchase.
8. How do my jewelry and accessories arrive?
We take great care to ensure that each order is meticulously inspected, expertly hand-packed, and exquisitely wrapped in our Donzali Jewelry Store boxes and/or bags.
9. How long will it take to receive my order?
Delivery time depends on your location and the shipping option selected. We generally process orders within 24 hours and shipping may take 3-5 business days. Rest assured, a tracking number will be provided. Please note that we process and ship orders Monday through Friday, excluding weekends and holidays.
10. Do you offer international shipping? Yes, we ship our products internationally. Shipping details and rates are provided during checkout.
11. Do you offer free shipping?
Enjoy the benefits of standard free shipping within the United States on all orders over $85 with a transit time of only 3 to 5 business days, your package will be at your doo in no time. For orders below this threshold, don't worry, as reasonable fees will be applied at checkout. As for our international customers, shipping costs will be calculated at checkout.
Questions about Returns and Warranty
12. Can I change or cancel my order?
Unfortunately, once you have placed an order, we will not be able to make any changes or cancel it. We strive to process orders quickly and efficiently to ensure fast delivery.
13 What happens if I am not satisfied with my purchase?
We ask you to be careful with your selection of items before finalizing the purchase, due to the port covid 19 situation we do not accept returns of products or cancellations purchased online
14. Do you offer any guarantee on your products?
Yes, we offer a quality guarantee on our jewelry. If you have any manufacturing problems, please contact us and we will do our best to solve it.
WARRANTY
At Donzali Jewelry Store, we have you covered with our exclusive 6-month limited warranty on all jewelry items you purchase directly from us on the market, restrictions apply and are valid exclusively for customers residing in the United States. Rest assured, this warranty protects against any manufacturing defects or workmanship issues that may occur during regular use of the product. Remember, the warranty period starts from the date of purchase.
Our warranty is designed to provide you with maximum protection: it covers a variety of problems, excluding those that arise from misuse, mishandling or normal wear and tear. You will be happy to know that defects in clasps, clasps or chains are completely covered.
In addition, loose or lost gemstones caused by defective settings will be taken care of. Additionally, if your chain breaks or is damaged in the middle without any external force being applied, our warranty covers it.
To start a warranty request, simply send an email to info@donzalijewelrystore.com Be sure to include Warranty Request and your order number in the subject line. In the body of the email, please provide your name, order number, and a detailed description of how the item was broken. Also, don't forget to attach clear photographs showing both defect and the complete item for our reference.
Upon receiving and carefully evaluating your warranty claim, we reserve the right to determine whether the problem is covered under warranty. If you meet the necessary criteria, at our discretion, we will replace the item or provide you with store credit.
When it comes to shipping jewelry for warranty evaluation, the customer will be responsible for shipping and handling costs. However, we will cover the return shipping costs for any replaced items.
Please note that the warranty on your jewelry will no longer apply if an unauthorized party attempts to repair or alter it. Additionally, the warranty is void in cases of misuse, abuse or neglect of the jewelry. Finally, the original proof of purchase from Donzali Jewelry Store must be kept in its original form and not modified in any way to ensure that the warranty remains valid.
If you have any questions or need to initiate a warranty claim, please do not hesitate to contact us at info@donzalijewelrystore.com We are here to help you.
RETURN & EXCHANGES
Your happiness is our ultimate goal and we are committed to providing you with products that exceed your expectations. We want you to feel completely satisfied with your purchase and we are here to make it a reality.
Due to the current covid 19 situation we will not be accepting returns or exchanges. As soon as situatuation changes oir policy will too.
We do not accept Cancellations
TERMS OF SERVICE
GENERAL DESCRIPTION
This website is operated by Donzali Jewelry Store. Throughout the site, the terms "we", "us" and "our" refer to Donzali Jewelry Store. Donzali Jewelry Store offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting our site and/or purchasing something from us, you engage in our "Service" and agree to be bound by the following terms and conditions ("Terms of Service", "Terms"), including those additional terms and conditions and policies. referencing in this document and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users its browsers, vendors, customers, merchants, and/or contributors of content.
Please read these terms of service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these terms of service. If you do not agree to all of the terms and conditions of this agreement, please refrain from accessing this website or using any services. If these terms of service are considered offers, acceptance is expressly limited to these terms of service.
Any new features or tools that are added to the current store will also be subject to the terms of service. You can review the most current version of the terms of service at any time on this page. We reserve the right to update, change or replace any part of these terms of service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
Our store is hosted on Webador. They provide us with an online e-commerce platform that allows us to sell our products and services to you.
TERMS OF THE ONLINE STORE
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents use this site.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms, viruses or any code of a destructive nature. A breach or violation of any of the Terms will result in the immediate termination of your Services.
GENERAL CONDITIONS
We reserve the right to refuse service to anyone for any reason at any time. You understand that your content (not including credit card information) may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to the technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the Service is provided, without express written permission. from to us. The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
ACCURACY, INTEGRITY AND TIMELINESS OF THE INFORMATION
We are not responsible if the information available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information is not necessarily current and is provided for your reference only. We reserve the right to modify the content of this site at any time, but we have no obligation to update any information on our site. You are responsible for monitoring changes to our site.
MODIFICATIONS TO THE SERVICE AND PRICES
The prices of our products are subject to change without prior notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. We will not be liable to you or any third party for any modification, price change, suspension or discontinuance of the Service.
PRODUCTS OR SERVICES (IF APPLICABLE)
Certain products or services may be available exclusively online through the Website. These products or services may have limited quantities and are subject to return or exchange only in accordance with our Return Policy. We have made every effort to display as accurately as possible the colors and images of our products that appear in the store. We cannot guarantee that the display of any color on your computer or mobile device monitor will be accurate.
We reserve the right, but are not obligated, to limit sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any product or service we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.
ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities compared per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the email and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address, credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed. For more details, please see our Return Policy.
OPTIONAL TOOLS
We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools. Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services will also be subject to these Terms of Service.
THIRD PARTY LINKS
Certain content, products and services available through our Service may include materials from third parties. Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties. We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review the third party's policies and practices carefully and make sure you understand them before making any complaints, claims, concerns or questions about third party products should be directed to the third party.
USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
If, at our request, you send certain specific submissions (for example, contest entries) or without a request from us, you send creative ideas, suggestions, proposals, plans or other materials, whether online, by email, by postal mail or else. (collectively, “comments”), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and use in any medium any comments that you forward to us. We are and will NOT be obligated to (1) maintain any comments in confidence; (2) pay compensation for any comments: or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine, in our sole discretion, is unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates the intellectual property of any part or these Terms of Service.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use an email address. false email, pretend to be someone other than yourself, or mislead us or third parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third party.
PERSONAL INFORMATION
Your submission of personal information through the store is governed by our Privacy Policy.
ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice after you have submitted your order. We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No update applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.
PROHIBITED USES
In addition to other prohibitions set forth in the Terms of Service, you are prohibited from using the site or its content: (aP for any illegal purpose; (b) soliciting others to perform or participate in any illegal act; (c) violating any regulations, rules , international, federal, provincial or state law or local ordinance; (d) infringe or violate our intellectual property rights of others; (e) harass, abuse, insult, harm, defame, slander, disparage, intimidate or discriminate on the basis of gender, sexual orientation, religion, ethnicity, race, age, national origin or disability; (f) send false or misleading information (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way; in any way that affects the functionality or operation of the Service or any related website, other websites or the Internet; (h) to collect or track the personal information of others (i) send spam, phish, pharm, pretext, spider; , crawl or scrape; (j) for any obscene or immoral purpose; or (k) interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.
DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free. We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable. You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice.
You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided “as is” and “as available” for your use, without any representation, warranty or condition of any kind, whether express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title and non-infringement.
In no event will Donzali Jewelry Store, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim or any direct, indirect, incidental, punitive, damages. special consequential damages of any kind, including, but not limited to, loss of profits, loss of revenue, loss of savings, loss of data, replacement costs or any similar damages, whether based in contract, tort (including negligence), strict or or otherwise, arising out of your use of any of the services or any products purchased using the service, or for any other claim related in any way to your use of the service or any products, including, without limitation, errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted or made available through the service, even if you are informed of its possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.
COMPENSATION
You agree to indemnify, defend and hold harmless Donzali Jeewelry Store and our parents, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claims or demand; including reasonable attorneys' fees, made by any third party due to or arising from your failure to comply with these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third party.
DIVISIBILITY
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed severable from these Terms. . of the Service, such determination shall not affect the validity and enforceability of any other remaining provisions.
TERMINATION
The obligations and liabilities of the parties incurred prior to the termination date will survive the termination of this agreement for all purposes. These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services or when you cease using our site.
If, in our sole judgment, you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due. . Up to and including the termination date; and/or accordingly we may deny you access to our Services (or any part thereof).
COMPLETE AGREEMENT
Our failure to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision. These Terms of Service and any policies or operating rules posted by us on this site or in respect to the Service constitute the entire agreement and understanding between you and us (including, without limitation, any prior versions of the Terms of Service). Any ambiguity in the interpretation of these Terms of Service will not be construed against the drafting party.
GOVERNING LAW
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of United States.
CHANGES TO THE TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time on this page. We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check periodically to detect changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
CONTACT INFORMATION
Questions about Terms of Service should be sent to us at info@donzalijewelrystore.com
PRIVACY POLICY
PRIVACY POLICY
This Privacy Policy describes how your personal information is collected, used and shared when you visit or make a purchase at www.donzalijewelrystore.com
PERSONAL INFORMATION WE COLLECT
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are set on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products you view, what websites or search terms refer you to the Site, and information about how you interact with the Site. We refer to this automatically collected information as "Device Information."
HOW WE USE YOUR PERSONAL INFORMATION
We use the order information we collect generally to fulfill any order placed through the Site (including processing your payment information, arranging for shipping, and providing invoices and/or order confirmations). Additionally, we use this order information to:
1. communicate with you;
2. Screen our orders for potential risk or fraud; and
3. When in line with the preferences you have shared with us, provide you with information or advertising related to our products or services.
We use the device information we collect to help us detect potential risks and fraud (in particular your IP address) and, more generally, to improve and optimize our site (for example, by generating analytics about how our customers browse and interact with it). Site and to evaluate the success of our marketing and advertising campaigns).
SHARE YOUR PERSONAL INFORMATION
We share your Personal Information with third parties to help us use your personal information, as described above, for example, we use Webador to power our online store; You can read more about how Webador uses your personal information here: http://www/webador.com/legal/privacy/
We also use Google Analytics to help us understand how our customers use the Site; You can read more about how Google uses your personal information here: http://www.google.com/intl/en/polices/privacy.
You can also choose to participate in Google Analytics here: http://wwwtools/google/com/dlpage/gaoptput.
Finally, we may also share your personal information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful requests for information we receive, or to otherwise protect our rights.
BEHAVIORAL ADVERTISING
As described above, we use your personal information to provide you with targeted advertisements or marketing communications that we believe may be of interest to you. To learn more about how targeted advertising works, you can visit the Network Advertising Initiative (NAI) educational page at http://www.networkadvertising.org/understandonline-advertising/how-does-it-work.
NOT TO FOLLOW
Please note that we do not change our Site's data collection and use practices when we see a Do Not Track signal from your browser.
CURRENCY CONVERSION
"By using our website, you (the visitor) agree to allow third parties to track your IP, to determine your location for the purpose of currency conversion. You also agree to have that currency stored in a session cookie in your browser. (a temporary cookie that is automatically deleted when you close your browser). We do this so that the selected currency remains selected and consistent when browsing our Website so that prices can be converted to your (the visitor's) local currency.
DATA RETENTION
When you place an order through the Site, we will maintain your order information for our records unless and until you ask us to delete this information.
CHANGES
We may update this privacy policy from time to time to reflect, for example, changes in our practices or for other operational, legal or regulatory reasons.
CONTACT US
For more information about our privacy practices, if you have questions, or if you would like to file a complaint, please contact us by email at info@donzalijewelrystore.com
GENERALS
MATERIALS
Our jewelry pieces are made of different materials, including resin, imitation and natural pearls, rice beads, wood, cotton fabric, palm, thread, raffia, ribbons, high-quality stainless steel, sterling silver, plating 18k gold, which guarantees a luxurious and long-lasting finish. gold finish and silver finish. They are durable, lightweight and hypoallergenic. To add a touch of sparkle, we use sparkling cubic zirconia gemstones that exude shine and appeal. Our bags are made of leather and imitation leather and rivets with studs.
PACKAGING
Unwrap a little luxury, enhance your unboxing experience with our beautiful branded boxes and bags, each piece of jewelry or accessory is meticulously hand-packaged, ensuring an elegant arrival.
SHIPMENT
Enjoy free standard shipping on orders over $85 within the United States. Shipping costs for international orders to Canada and other countries will be determined at checkout. Please note that additional duties and taxes may apply to your shipment, for which you are responsible.
SHIPPING
It takes 1-3 business days to process your order. After that we will send your item.
Donzali Jewelry Store is not responsible if the customer entered an incorrect address or if the package is lost or stolen. If the package is returned, the shipping cost will be charged to the customer again.
All items are final sale, we do not issue refunds. But feel free to contact me if any problem arises.
WE ARE NOT RESPONSIBLE IF YOUR PACKAGE IS LOST. IF YOUR ORDER IS RETURNED YOU MUST PAY FOR RESHIPMENT.
CONTACT US
Have a question? Please drop us a line belor or email us at contact @donzali.jewelry.store
Please allow 1-2 business days for a response (but we;ll aim to get back to you sooner!)
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